Frequently Asked Questions: Safety

Frequently Asked Questions: Safety

  • Is there one number at Hawaii Gas that I can call to report a leak?

  • If you detect a leak, leave the area and warn other to stay away. Call 911 first and then call Hawaii Gas at 808-535-5933.

  • How do I shut off my gas?

  • Please DO NOT shut off your gas until you are instructed to do so by Civil Defense, emergency management officials or Hawaii Gas. If you are required to evacuate your home or business, we will issue instructions through public service announcements saying whether or not you should shut off the gas.

    For more information, click here.

  • How do I switch a cylinder?

  • Cylinders are typically installed in pairs. When one cylinder is emptied take these steps to restore gas service:

    • Close the valve on the top of the empty cylinder.

    • Turn the manifold valve switch to the full cylinder.

    • Open the valve on the top of the full cylinder all the way.

    • Call us to schedule replacement of the empty cylinder.

    If gas service is discontinued, credit will be issued only for full unused cylinders. Cylinder refills are scheduled within 10 working days of receipt of a customer’s request. When our service personnel replace your empty cylinder, you will be given a dated receipt indicating the gallons of gas delivered and billed accordingly. If you request an immediate refill, a service charge will also be added to the billing period.

  • What do I need to do if I am renovating my home?

  • If you plan to renovate your home, it’s best to speak with your local Hawaii Gas residential representative prior to purchasing your appliances. Not only will you receive the benefit of advice on placement, you can also qualify for certain rebates on the appliances you purchase. If you already have gas, please call your local office; the residential representative will assist with scheduling the gas to be shut off during the renovation and turned back on after completion.

  • What do I need to do if I fumigate my home?

  • For your safety, gas should be turned off before you tent/fumigate your home/building. If you or the fumigation company are unsure how to turn off the gas please contact Hawaii Gas at least two (2) business days in advance to schedule your gas to be turned off. You will need to schedule a time for one of our qualified service technicians to turn your gas back on. Only Hawaii Gas employees are authorized to restore service. There will be a fee to turn your gas back on after fumigation. This fee will appear on your next bill statement. These service visits are performed during our normal business hours: Monday-Friday (excluding holidays) from 7:30am-4:00pm. 

    When using insecticide foggers in your home, always read and follow the label carefully. If you are unsure of what to do with the pilot light on your gas appliance, contact us before turning off the pilot.

    Once you fully ventilate the area after fumigation and only if instructed by Hawaii Gas, follow the appliance manufacturer’s instructions to re-light your pilot.

  • Why should I call 811 before every dig?

  • Calling 811 is important before you start any digging project. It will help you avoid injury, expense, embarrassment - and a very inconvenient loss of electricity, gas, telephone or internet service. Always call before you dig. 811 is a free service.

    To learn more about 811, click here.