Rates and Tariffs

You can find answers to the most common questions about your gas bill by viewing the PDFs here.

Hawaii Gas filed an application on Tuesday, August 1, 2017, with the Hawai‘i Public Utilities Commission (PUC) to request adjustments in utility gas rates for all islands. The rate increase would provide for recovery of investments in fuel diversification projects as well as increased system reliability. Any changes in rates would affect only the company’s utility customers and are not expected to go into effect until mid-2018.

Hawaii Gas is seeking an average statewide increase of about 15% in utility rates, which is equivalent to approximately a 1.6% per year increase since its last rate case. If approved, O‘ahu, Maui and Moloka‘i residential utility customers will see a rate increase. However, on average, Kaua‘i and Hawai‘i Island residential customers will not see any impact to their bill, and Lāna‘i customers will see a slight decrease in their rates.

Q. Does the proposed rate change affect me?

A. The proposed rate change could affect you if you receive gas at your home or business through Hawaii Gas’ pipeline. You are not affected if you are a propane tank customer. The PUC is still reviewing the proposed rate change and if approved, any new rates would not appear until 2018.

Q. How much will my rate go up?

A. It depends on which island you are on and is subject to approval by the PUC. If approved, O‘ahu, Maui and Moloka‘i residential utility customers will see a rate increase. However, on average, Kaua‘i and Hawai‘i Island residential customers will not see any impact to their bill, and Lāna‘i customers will see a slight decrease in their rates.

Q. How can I find out more information?

A. Customers with questions about their gas bills can call our Customer Service Center at 808-535-5933. Our Customer Service Center is open from Monday through Friday, from 7:30 a.m. to 4:00 p.m.

There will also be public hearings on all islands later this year for utility customers to ask questions and provide comments. We will announce the public hearing dates as soon as they are set by the PUC.

Full Tariff Filed with HPUC

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Rules & Forms of Contract

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O'ahu Rate Schedules / Riders

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Hawai'i (Hilo & Kona) Rate Schedules

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Maui Rate Schedules

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Kaua'i Rate Schedules

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Moloka'i Rate Schedules

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Lāna'i Rate Schedule

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