Coronavirus (COVID-19) Updates

Our COVID-19 Response

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If you are struggling to pay your bill, please call your local Hawaii Gas Office to discuss flexible payment plans to pay off past due balances. There are also numerous resource programs that may be able to assist families and businesses during the pandemic.

Starting June 1, 2021, Hawaii Gas will resume charging late fees for Utility accounts. Also, Utility accounts with past due balances may be subject to service disconnection in accordance with Public Utilities Commission Order No. 37667. 

For our Non-Utility customers, if no contact or effort to pay is made, your services may be interrupted and/or you may receive a late fee charge.

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Hawaii Gas offices are closed to the public. If necessary, you can call to make an in-person appointment with a customer service representative. Learn about alternative ways to Pay Your Bill.

We’ve equipped all our offices and vehicles with necessary sanitary tools like hand sanitizer and disinfectant wipes, and we have taken all the preventive measures recommended by public health officials. All facilities have enacted heightened cleaning and sanitizing of shared spaces, including customer service counters and high-touch surfaces.

If you encounter a gas emergency, (i.e. smelling gas odor or hearing a leak), leave the area immediately, call 9-1-1 and then call us, and a crew will be dispatched immediately. Visit our Customer Service page for 24-hour emergency phone numbers on all islands.

Our island communities know how to pull together to withstand these situations, and we are confident that we will get through this as well. Our thoughts are with those currently impacted by COVID-19 and we are grateful to our state’s health care community for the work they have been doing.

News

March 10, 2021 — PUC Order No. 37667 – Extending Suspension of Termination or Disconnection (Download)

December 22, 2020
PUC Order No. 37506 – Extending Suspension of Termination or Disconnection (Download)

August 24, 2020 PUC Order No. 37284 – Extending Suspension of Termination or Disconnection (Download)

July 31, 2020 PUC Order No. 37251 – Extending Suspension of Termination or Disconnection (Download)

May 28, 2020PUC Order No 37153 – Extending Suspension of Termination or Disconnection (Download)

May 4, 2020 PUC Order No. 37125 – Decision on Request for Suspension of Disconnections (Download)

More News

Pay your Bill

Hawai‘i Gas offices are closed to protect our customers and staff. Instead, the following alternative payment options are recommended:

  • Simply mail in your check payment using the provided return mail envelope and bill stub.
  • Pay by phone via Speedpay® 1-866-499-3941
  • A drop box is located at each of our offices for checks only. Cash is not accepted.
  • Online payment option available via website via Speedpay®
  • Bring your bill stub to the Western Union® counter in your local market

Hawai‘i Gas is committed to assisting all of our customers especially during these challenging times.

If you are struggling to pay your bill, please call your local Hawaii Gas Office to discuss flexible payment plans to pay off past due balances. For our Utility customers, we will resume charging late fees and past due balances may be subject to service disconnection in accordance with Public Utilities Commission Order No. 37667. For our Non-Utility customers, late fee charges resumed as of January 4, 2021 and if no contact or effort to pay is made, your services may be interrupted.

Gas Safety

Please call 811 before you dig! While you are following stay-at-home guidelines, it may seem like the perfect time to get some projects done. If you’re planning to dig or run heavy equipment it could damage gas lines, even for minor excavations. Call us so we can help ensure you avoid any issues.

Status of operations during COVID-19:

For residential customers, the work we do outside your home will continue without too many changes. We ask that you maintain a minimum of 6-ft of social distancing and face coverings must be worn at all times. However, at this time our personnel will not enter your home except for emergencies. Our employees maintain the right to refuse service if the health or safety of themselves or the customer could be compromised. Please review the following guidance.

For commercial customers, where interaction is limited and operations are minimal, our work will continue. We ask that social distancing of 6-ft is maintained at all times and you may see our teams using protective gear while on site.

If you encounter a gas emergency (i.e. smelling gas odor or hearing a leak), leave the area immediately, call 9-1-1 and then call us, and a crew will be dispatched immediately.

Emergency Numbers

Resources

Financial resources to support qualifying local families with basic needs as well as local businesses. 

More Financial Resources

Frequently Asked Questions

Q: How can I pay my bill?
A: Pay your bill above.

Q: Are Hawaii Gas offices open?
A: All offices are currently closed.

Q: What can I do if I’m having a hard time paying my gas bill during the pandemic?
A: We can help connect you to helpful resources and payment options. Please call your local office.