On July 26, 2024, Hawaiʻi Gas filed an application with the Hawai‘i Public Utilities Commission (PUC) requesting adjustments to utility gas rates on all islands, the first rate case application in seven years. We have a responsibility to deliver safe, reliable energy to our customers, and have been working hard to keep necessary rate increases to modest levels when compared to inflation over the same time period.
The proposed rate increase would provide for increased reliability and energy resiliency and cover operational and maintenance costs that have gone up significantly over the past seven years.
If approved, any changes in rates as part of this PUC application would affect only the company’s utility customers and are not expected to go into effect until mid-2025.
Non-utility tank and bottled gas customers are not affected by this action.
What are the proposed rate increases?
Hawaiʻi Gas is seeking an average statewide increase of about 17.7% in utility rates, which is equivalent to approximately a 2.5% per year increase since its last rate case. Rate adjustments will differ by island and customer rate class, depending on various factors, including the cost of service and equity considerations.
What’s next?
The PUC will review the rate case filing and conduct a thorough evaluation process, including opportunities for public comment and hearings. The hearing schedule below is subject to change; please check this webpage before each hearing to ensure the most up-to-date information.
Island Date Time Location
Kauaʻi 10/04/2024 5:00 PM Lihue State Office Building
Maui 10/17/2024 5:30 PM Kihei Elementary School
Honolulu 10/25/2024 5:30 PM Commission Office
Kona 10/28/2024 5:00 PM Natural Energy Laboratory of Hawaii Authority (NELHA)
Hilo 10/29/2024 5:00 PM UH Campus Center
We will continue to update customers on rate case application proceedings at hawaiigas.com/ratecase, as well as on the PUC’s Document Management System at https://hpuc.my.site.com/cdms/s/ under Docket No. 2024-0158.
Bill pay resources
Hawaiʻi Gas understands the impact that this may have on customers and offers a variety of resources to those who anticipate challenges paying their energy bills, including payment plan arrangements and referral to and administrative filing with low-income assistance programs and agencies.
We sincerely appreciate your business, and know it is a privilege to be your energy provider of choice. For questions or further information, please contact your local Hawaiʻi Gas office at the phone number below.
Customer Service phone numbers by island:
Oʻahu (808) 535-5933
Kauaʻi (808) 245-3301
Big Island (808) 935-0021
Maui, Molokaʻi and Lānaʻi: (808) 877-6557
