Natural disasters and other emergencies can strike at any time and most times with little or no warning. The following are tips to help you prepare and respond to any severe weather or gas emergency.
Check your gas appliances and grill – they should still work during a power outage
Consider a backup generator. A propane or natural gas generator can supply electricity if the power goes out and serve as a secondary source of energy for lighting, refrigeration, and other needs.
Portable Tank Storage: Portable propane tanks (20 pounds) used for gas grills should be checked regularly to make sure they are in good working condition. Always keep portable tanks in an upright position. Never store tanks in an enclosed area like a garage or shed. When not in use, keep tanks away from heat sources such as stoves and grills, and away from electrical outlets or other sources of ignition. Consider anchoring or bracing your tank to help prevent it from moving, sliding, or falling over during a natural disaster.
Hawaiʻi Gas urges customers not to move canisters, tanks, or cylinders in anticipation of the storm. You may secure the equipment with tie-downs or a chain, but please do not physically move the equipment from where it is located.
You are evacuating your home and it is safe to do so.
You are advised to do so by emergency management officials or Hawaiʻi Gas as part of a mandatory evacuation.
You smell gas in the vicinity.
Otherwise, we recommend that customers keep their gas service on.
Meter Shut Off:
To shut off gas at this type of meter, turn the valve using a wrench.
Meter Shut Off:
To shut off gas at this type of meter, turn the valve using a wrench.
Check your gas pipes and equipment for any signs of a gas leak. For tips, see “Recognizing gas leaks.”
If you suspect a gas leak, do not turn on or off any electrical switch, electronic appliance, cell phone or equipment that could create a spark.
If you smell gas, hear gas escaping, or suspect a gas leak, turn off the gas at the shutoff valve only if it is safe to do so.
Evacuate to a safe area, then call Hawaiʻi Gas or 911.
If you shut down your gas service or return to your home following an evacuation and find that your gas service has been shut down, contact your local Hawaiʻi Gas Office. We will send a trained, qualified professional to restore your service.
Never attempt to turn on your gas service yourself after the valves have been shut off.
