Customers impacted by COVID-19 encouraged to discuss payment plan options
HONOLULU – As the State of Hawaii faces challenges associated with the COVID-19 pandemic, Hawaii Gas wants to assure its customers that we expect to have continued access to gas energy for their cooking and heating needs. As the state’s only gas utility, Hawaii Gas has a long history of being part of Hawaii’s emergency management response team and remains focused on maintaining reliable gas service as well as following CDC-recommended protocols for the safety of its employees, customers and community.
The company recognizes the financial hardships associated with the coronavirus pandemic and wants to help remove the worry customers may have about losing access to gas during these challenging times. To assist customers who are financially impacted by COVID-19 and unable to pay their gas bill, Hawaii Gas will not be interrupting their gas service through April 30, 2020. This special allowance period may be extended depending on the situation at that time.
Customers who are experiencing financial difficulties are encouraged to call the Hawaii Gas Customer Care Team to discuss payment plan options. The Customer Care team can be reached by phone Monday through Friday from 7:30 am to 4:00 pm at the following numbers:
Oahu: (808) 535-5933
Maui: (808) 877-6557
Hilo: (808) 935-0021
Kona: (808) 329-2984
Molokai: (808) 828-9359
Lanai: (808) 828-9359
Kauai: (808) 245-3301
Hawaii Gas COVID-19 updates are available on the company’s website: hawaiigas.com.
About Hawai‘i Gas
Hawai‘i Gas is the only government-franchised, full-service gas company manufacturing and distributing gas in Hawai‘i. The company’s market includes Hawai‘i’s approximately 1.4 million residents and nearly 8 million visitors. Hawai‘i Gas manufactures synthetic natural gas, or SNG, for its utility customers on O‘ahu, and distributes liquefied petroleum gas, or LPG (propane), to utility, tank and bottled gas customers throughout the state’s six primary islands. It also produces renewable natural gas at Honouliuli Wastewater Treatment Plant on O‘ahu. Hawai‘i Gas is a wholly owned indirect subsidiary of Macquarie Infrastructure Company. For more information, visit HawaiiGas.com.