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09 Apr '20

Hawaii Gas Warns About Utility Bill Scam by Phone

HONOLULU – Hawaii Gas is warning all Hawaii residents to be aware of COVID related utility billing scam targeting consumers. Hawaii Gas has received reports of scam phone calls requesting payments on gas bills or risk being shut off. Hawaii Gas is committed to supporting customers through this COVID crisis and will not be stopping gas service through at least April 30th.

Hawaii Gas would like to remind its customers and the public that if the customers believe they have received a call of this nature, the customer should hang up and call us directly.

Customers who are experiencing financial difficulties are encouraged to call the Hawaii Gas to discuss payment plan options. Customers can contact our offices by phone Monday through Friday from 7:30 am to 4:00 pm at the following numbers:

  • Oahu: (808) 535-5933
  • Maui: (808) 877-6557
  • Hilo: (808) 935-0021
  • Kona: (808) 329-2984
  • Molokai: 1-(800) 828-9359
  • Lanai: 1-(800) 828-9359
  • Kauai: (808) 245-3301

Hawaii Gas COVID-19 updates are available on the company’s website:

About Hawai‘i Gas

Hawai‘i Gas is the only government-franchised, full-service gas company manufacturing and distributing gas in Hawai‘i. The company’s market includes Hawai‘i’s approximately 1.4 million residents and nearly 8 million visitors. Hawai‘i Gas manufactures synthetic natural gas, or SNG, for its utility customers on O‘ahu, and distributes liquefied petroleum gas, or LPG (propane), to utility, tank and bottled gas customers throughout the state’s six primary islands. It also produces renewable natural gas at Honouliuli Wastewater Treatment Plant on O‘ahu. Hawai‘i Gas is a wholly owned indirect subsidiary of Macquarie Infrastructure Company. For more information, visit


Alan Tang


(808) 261-8412