Emergency Preparedness

Prepare For An Emergency

Here at Hawaii Gas, we value the safety of the community. In the event of a gas or severe weather emergency, follow these tips to keep yourself and your family safe.

What To Do Before An Emergency

Items to have:
Water bottle

14 day supply of water

(one gallon per person per day)

Canned food

14 day supply of food


First Aid Kit

First aid kit

Medicine pills


Baby bottle

Baby food & supplies





(battery-powered/hand crank)




Personal documents

Pet food

Pet food & supplies

Steps to prepare:
  • Be aware of the current storm situation by monitoring the news media and Central Pacific Hurricane Center’s forecast updates

  • Secure all loose objects outside your house that could be blown about by the wind

  • Check your gas appliances and grill - they should still work during a power outage

  • Turn the temperature in your refrigerator and freezer to their coldest settings to preserve food if the power goes out

  • Fill your car’s gas tank

  • Fully charge cell phones

  • Go over your emergency plan with your family

  • Take photos of your home and valuable possessions

  • Consider a backup generator. A propane or natural gas generator can supply electricity if the power goes out and serve as a secondary source of energy for lighting, refrigeration, and other needs.

Portable Tank Storage:

Portable propane tanks (20 pounds) used for gas grills should be checked regularly to make sure they are in good working condition. Always keep portable tanks in an upright position. Never store tanks in an enclosed area like a garage or shed. When not in use, keep tanks away from heat sources such as stoves and grills, and away from electrical outlets or other sources of ignition. Consider anchoring or bracing your tank to help prevent it from moving, sliding, or falling over during a natural disaster.

What To Do During An Emergency

Keep your gas equipment where it is.

Hawaii Gas urges customers not to move canisters, tanks, or cylinders in anticipation of the storm. You may secure the equipment with tie-downs or a chain, but please do not physically move the equipment from where it is located.

Reliable energy for home and business.

Your gas appliances may still work without power. Follow the manufacturer’s recommendations to use your appliance or contact your local Hawaii Gas office.

Shut off your gas service ONLY if:
  • You are evacuating your home and it is safe to do so.
  • You are advised to do so by emergency management officials or Hawaii Gas as part of a mandatory evacuation.
  • You smell gas in the vicinity.

Otherwise, we recommend that customers keep their gas service on.

How to shut off your gas service:
Shutting off gas meter

Meter Shut Off:
To shut off gas at this type of meter, turn the valve using a wrench.

Shutting off gas tank or cylinder

Tank or cylinder shut off:
Turn the valve handle clockwise until it will not turn any more.

What to do after an emergency

Inspect your home for gas leaks.

Check your gas pipes and equipment for any signs of a gas leak. For tips, see “Recognizing gas leaks.”

Take action if you discover or suspect a gas leak.
Gas Stove

If you suspect a gas leak, do not turn on or off any electrical switch, electronic appliance, cell phone or equipment that could create a spark.

Gas Leak

If you smell gas, hear gas escaping, or suspect a gas leak, turn off the gas at the shutoff valve only if it is safe to do so.

Family Assembly Point sign at evacuation area

Evacuate to a safe area, then call Hawaii Gas or 911.

Let us turn your gas service back on.
Joe Mauga

If you shut down your gas service, or return to your home following an evacuation and find that your gas service has been shut down, contact your local Hawaii Gas Office. We will send a trained, qualified professional to restore your service.

Never attempt to turn on your gas service yourself after the valves have been shut off.

Remember to:
  • Continue monitoring broadcasts for updates on weather conditions

  • If driving, avoid flooded roads

  • Stay away from downed power lines

  • Avoid drinking or preparing food with tap water unless assured by health officials that it's safe

Additional Emergency Preparedness Resources

Prepping For The Storm

Making Your Home Storm Ready

Stay up to date with the latest news and storm season tips by following Hawai‘i Gas on Facebook and following @higoodenergy on Twitter and Instagram.